Terms of Service

1. General Provisions and Important Prerequisites

1.1 Introduction

These Voko Terms of Service and Agreement ("this Agreement") govern your use of the voice social networking services ("the Service") provided by Voko ("this Platform" or "we"). Our company's registered address is Bidakara 2, JI. Gatot Subroto No. Kav. 71-73, Desa/Kelurahan Menteng Dalam, Kec. Tebet, Kota Adm. Jakarta Selatan, Provinsi DKI Jakarta, Kode Pos: 12870. When using the Service, you will also be bound by the Voko Privacy Policy and comply with any other guidelines, rules, or supplementary terms published or provided to you within the Service.

1.2 Scope and Acceptance of the Agreement

• Complete Agreement: The "Voko Terms of Service and Agreement," the "Voko Privacy Policy," and other agreements published by Voko, as well as future new agreements and rules, are integral parts of this Agreement and together constitute the complete version of this Agreement. We encourage you to review and read them promptly.
• By starting to use our services, or by clicking "Agree" during the registration process, you fully understand and agree to be legally bound by all the terms of this Agreement.

1.3 Agreement Changes

We reserve the right to revise this Agreement from time to time. The revised agreement will become effective upon publication within the application. Your continued use of the service will be deemed as acceptance of the revised terms. You can view the latest version of this Agreement at any time by accessing the Settings - User Terms of Service and Agreement link within the application.

1.4 Important Prerequisites

• Age and Eligibility: You must be at least 18 years old (or the age of majority in your jurisdiction) and have full legal capacity. We prohibit providing services to or accepting payments from individuals or entities in sanctioned regions such as Cuba, Iran, North Korea, Sudan, Syria, and Crimea.
• Account Responsibility: You are solely responsible for maintaining the security of your account and password. All actions and activities conducted through your account are considered your own actions, and you shall bear full legal responsibility for them.
• Child Safety Notice: We highly value and strictly comply with the laws of various regions regarding the protection of minors' rights. Minors are strictly prohibited from registering for or using this service. If you find any content or behavior that may involve minors, please contact us immediately at service@voko.chat.

2. Service Description

2.1 Product Description

Voko is an application focused on multi-person online voice social networking. Users can create or join voice rooms for real-time voice chat, interaction, and content sharing.

2.2 Scope of Authorization

We grant you a personal, non-transferable, non-exclusive, and revocable limited license to use the software and services of this platform. All other rights are reserved by us.

2.3 Devices and Network

You need to provide your own terminal equipment capable of using voice services (such as smartphones, headphones), and you are responsible for the necessary internet access and data charges.

2.4 Voko Updates

To improve user experience, or based on the needs of overall service operation, platform security, and compliance, we may update or change our products or services from time to time, including but not limited to modifying, upgrading, suspending, or terminating related services, providing new services or replacing software packages, etc.

3. Account

3.1 Registration

• We provide registration channels for Voko accounts. You can choose to register a Voko account using your mobile phone number. You can also use the third-party platform account authorization login function.
• We do not provide account registration services to minors. If you are a minor, please stop registering and using your account immediately.

3.2 Account Use and Security

• Your account is for your personal use only. You may not rent, lend, transfer, or otherwise allow others to use your account.
• You should maintain the security and confidentiality of your Voko account and password.
• You are legally responsible for all actions taken under your Voko account, including but not limited to all legal liabilities that may arise from any UGC content output, payments, and other operations.

3.3 Account Deletion

You can apply to cancel your Voko account online by accessing Me - Settings - Account Settings - Delete Account; or you can choose to contact us via email to delete your Voko account. After account deletion, we will delete or anonymize the information in the account, unless otherwise stipulated by local laws.

4. User Behavior Guidelines

4.1 Prohibited Content

• Pornography and Nudity: Any obscene, pornographic, offensive to human dignity, or sexually suggestive voice, text, or image content.
• Harassment and Offense: Content that abuses, insults, threatens, or harasses others, or incites ethnic, racial, gender, or religious hatred and discrimination.
• Illegal and Harmful: Content that encourages illegal activities, displays drugs or weapons, or promotes self-harm or violence.
• Infringement of Rights: Content that infringes on the intellectual property rights, portrait rights, privacy rights, reputation rights of others.
• Regarding Minors: Any content involving or potentially enticing or harming minors is strictly prohibited.
• Fraud and Misrepresentation: Content that impersonates others, engages in fraudulent activities, spreads rumors, malware, or spam.
• Commercial Activities: Unauthorized advertising, sales, solicitations, or content that directs users to other platforms.

4.2 Prohibited Actions

• Interfering with or disrupting the normal operation of the service or the security of servers/networks.
• Attempting to circumvent content filtering, security features, or accessing service areas without authorization.
• Unauthorized recording or collection of other users' voices, personal information, or private data.
• Engaging in activities using false identities or manipulated identifiers.
• You must comply with all applicable laws and regulations in your country/region.

5. Paid Services

5.1 Purchase and Use

• Only users aged 18 and above may purchase and use virtual items.
• "Coins" can be used to purchase "Gifts" to give to other users or to redeem for privileged services.
• Virtual items are not redeemable for cash or legal tender, nor are they transferable, refundable, or reimbursable, and are only valid within the Voko platform. All sales are final.

5.2 User Responsibilities

You guarantee that the funds used to purchase paid services are from legal and compliant sources. You acknowledge and agree that before making any top-up or purchase, you have carefully checked and confirmed the top-up account, amount, and options.

5.3 Non-Refundability and Finality

You explicitly acknowledge and agree that all payments for virtual items purchased through this service are final and non-refundable. Regardless of whether your account is closed voluntarily or involuntarily, any unconsumed virtual items in your account will automatically become invalid.

5.4 Pricing and Authorization

The pricing of virtual items and subscription services may vary depending on region, promotional activities, and other factors. We reserve the right to adjust pricing. Prices are as displayed at the time of purchase.

6. User-Generated Content (UGC)

6.1 Content License

When you create, publish, transmit, or store any content through this service, you grant us a worldwide, royalty-free, non-exclusive, sublicensable license to use, reproduce, modify, distribute, publicly display, and create derivative works to operate, promote, and improve the service.

6.2 Your Responsibility

You are solely responsible for the legality and appropriateness of your UGC. You guarantee that your UGC does not infringe on the rights of any third party.

6.3 Content Review and Deletion

We reserve the right to review all UGC and have the right to delete any content that violates this agreement or that we deem inappropriate at our sole discretion.

7. Intellectual Property

7.1 Our Rights

All intellectual property rights in the service itself and its included text, graphics, logos, software code, interface design, etc. (excluding user UGC) belong to Voko or the relevant rights holders.

7.2 Your Rights

You retain the intellectual property rights to the UGC you create. However, pursuant to Section 6.1, you have granted us the necessary usage license.

8. Termination of Service

We have the right, at our sole discretion, to terminate or suspend your access to the services under the following circumstances: (a) you violate this agreement; (b) you engage in fraudulent or abusive behavior; (c) termination is necessary for legal, technical, or commercial reasons. Upon termination of service, you will not be able to access virtual items in your account and will not be entitled to a refund or compensation.

9. Disclaimer and Limitation of Liability

9.1 Services Provided "As Is"

Our services are provided "as is" and "as available." While we make every effort to ensure the continuity and security of our services, we do not represent or warrant that the services will always be secure, error-free, timely, or that they will meet your needs.

9.2 Content Liability Exemption

We are not liable for any loss or damage caused by force majeure, changes we make to Voko, the deletion or loss of your content, your failure to provide accurate information, or our inability to act based on existing technological means.

9.3 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, punitive, or consequential damages arising from or in connection with the use or inability to use the services.

10. Privacy and Data

We take your privacy very seriously. Please read the separate Voko Privacy Policy for detailed information on how we collect, use, store, and protect your personal information.

11. Governing Law and Dispute Resolution

11.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Indonesia.

11.2 Dispute Resolution

Any dispute arising out of or in connection with this Agreement shall be submitted to and finally resolved by arbitration administered in Indonesia.

12. Miscellaneous

12.1 Contact and Complaints

If you have any questions or complaints, you can contact us through the "Online Customer Service" function within the application or by sending an email to service@voko.chat.

12.2 Severability

If any provision of this agreement is found to be invalid, illegal, or unenforceable, the invalidity of that provision shall not affect the validity of the remaining provisions.

12.3 Language

This agreement is written in English. In case of any discrepancy between different language versions, the English version shall prevail.