Welcome to Voko. We are committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, share, and protect your personal information, as well as your related rights. Please read this policy carefully.
Scope of Application: This policy applies to all users who are 18 years of age or older, or who have reached the age of majority as defined by the laws of your country/region. If you are under the legal age of majority, please do not use our services. By accessing or using this application, you agree to the terms of this policy.
1. Information We Collect
1.1 Information You Directly Provide
- Account Information: Mobile phone number or email address, password (encrypted storage), nickname, profile picture, gender, date of birth (for age verification).
- Personal Profile Information: You can voluntarily add personal information such as height, weight, occupation, and location. This information is not mandatory.
- User-Generated Content: Real-time voice streams in voice rooms, text chat content, pictures sent, virtual gifts, posts and comments.
- Real-Person Verification Information: If you choose to undergo real-person verification, we may collect your selfie photos, which will only be used for identity verification.
- Payment Information: Transaction records when purchasing virtual gifts or membership services. Specific payment instrument information is handled by third-party payment service providers.
- Contact Information: With your explicit authorization, we may access your device's contact list to help you find friends.
- Location Information: If you use location-based features, you can authorize us to obtain GPS location information. You can turn off this permission at any time.
- Third-Party Account Information: If you log in through Apple ID, Facebook, or similar, we will obtain basic information authorized by that platform.
1.2 Automatically Collected Information
- Device and Log Information: Device model, IP address, network type, application usage behavior, crash logs.
- Approximate Location Information: Approximate geographical location inferred based on IP address or SIM card information.
- Cookies and Similar Technologies: We use cookies, pixel tags, and other technologies to maintain login status, analyze product usage, and optimize advertising effectiveness.
1.3 Information Obtained from Other Sources
- Third-Party Service Providers: We may obtain anonymous or aggregated information from advertising and data analytics partners.
- Other Users: Other users may provide information about you during interactions or reporting.
2. How We Use Your Information
- Providing, maintaining, and improving features such as voice room matching, real-time voice chat, dynamic interaction, and virtual gifts
- Performing user authentication, age verification, and account security management
- Sending you service notifications, updates, security alerts, and customer support responses
- Analyzing usage to optimize matching algorithms, room recommendations, and personalized content display
- Reviewing user content to maintain a healthy and positive community environment
- Conducting data analysis and research to improve service experience and develop new features
- Preventing, detecting, and investigating fraud, abuse, security vulnerabilities, and illegal activities
- Complying with laws and regulations, and enforcing the User Agreement and related policies
3. How We Share Your Information
We will not proactively provide your personal information to external parties unless in the following circumstances:
- Information you actively disclose: Information you actively post in your profile, room chats, or posts will be visible to other users.
- Affiliated Companies: To unify account management and optimize service experience, we may share necessary information with affiliated companies.
- Authorized Service Providers: We may entrust partners to process data, including cloud services, payment processing, customer support, content moderation, and data analytics.
- Compliance with Laws: To comply with laws and regulations, respond to requests from judicial or administrative authorities, or protect safety.
- Based on Your Consent: With your explicit consent or active actions, we may share information as instructed by you.
4. International Data Transfer
Our services may involve transferring your personal information to servers outside your country/region for processing. We will take appropriate measures (such as signing standard contractual clauses) to ensure that data transfer complies with applicable laws and provides a level of protection equivalent to this policy.
5. Third-Party Links and Services
This application may contain links to third-party websites, services, or advertisements. Please note that this policy does not apply to third-party content, services, or privacy practices. Please read their privacy policies before providing information to third parties.
6. Data Security
We take reasonable technical and administrative measures to protect your personal information, including encrypted transmission, access control, and security audits. However, please note that internet transmission and electronic storage cannot guarantee 100% security. Please keep your account password safe and avoid disclosing sensitive information in chat rooms or personal profiles.
7. Your Choices and Control
- Manage permissions for location, microphone, contacts, etc., in your device settings
- Turn off push notifications in your device or application settings
- Access and modify your personal profile through "My - Edit Profile"
- Manage cookies through your browser settings
8. Your Rights
Depending on the laws of your location, you may have the right to access, correct, delete, restrict processing, data portability, and withdraw consent. To exercise your rights, please submit a request through the contact information below or use our Data Subject Rights Request Form. We will process your request in accordance with the law after verifying your identity.
9. Child Protection
We prohibit users under the age of 18 or the legal age of majority from using this application. If we discover or are informed that we have unintentionally collected information from minors, we will immediately delete the information and disable the relevant accounts. For more details, please see our Child Safety Policy.
9.1 Prohibited Content and Practices
- Promote romantic relationships involving minors
- Feature images or text that misrepresent users
- Promote paid companionship, dating, or sexual acts
- Promote exploitative or deceptive dating services
9.2 Preventing Harm to Children
We prohibit the use of our platform for any activities that endanger children, including inappropriate interactions, grooming, sexualization of minors, sexual extortion, and child trafficking. If you suspect a child is at risk, please contact us at service@voko.chat.
10. Information Retention and Deletion
10.1 Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
10.2 Account Deletion
- You can request to delete your account through the in-app settings (My Profile - Settings - Account and Security - Delete Account).
- Cooling-off period: After submitting a deletion request, your account will enter a 7-day deactivation waiting period. You can cancel the operation by logging in during this period.
- Final Deletion: After the waiting period, we will delete your personal data. To fulfill legal obligations, resolve disputes, or ensure security, we may legally retain some information for a period of time.
11. Disclaimer
We advise and encourage you to carefully consider the information disclosed by other users. We advise against entering email addresses, URLs, instant messaging details, phone numbers, full names, addresses, credit card details, or other sensitive information in your profile. Please be aware of posting sensitive details about yourself, such as your religious affiliation and health details.
12. Contact Us
If you have any questions, comments, or need to exercise your personal rights regarding this policy, please contact us:
Email: service@voko.chat
Thank you for using Voko.